What is included in managed IT services?

Our managed IT plans include 24/7 monitoring, helpdesk support, patch management, cybersecurity, cloud management, and more depending on the tier. Our Business Secure plan — our most popular — adds EDR threat protection, security training, on-site hours, and priority SLA.

Can I cancel my managed IT service contract?

Yes. Reasonable Tech Solutions does not use trap contracts. Our service agreements are transparent with no hidden fees or long-term lock-ins.

Managed IT Service Plans Baltimore MD | 5 Tiers, Flat-Rate Pricing

Q: How much do managed IT services cost?

Reasonable Tech Solutions offers five flat-rate managed IT service tiers. Pricing is customized based on your business size, number of users, and devices. Contact us for a free consultation and custom quote — most small businesses start with our Business Secure plan.

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Essential Care

Foundation monitoring for small teams just getting started with managed IT.

Remote monitoring 24/7
Business-hours helpdesk
Patch management
Monthly reports

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Professional Support

Extended helpdesk and full cloud management for growing teams.

Everything in Essential
Extended-hours helpdesk
M365/Google management
Cloud backup
Quarterly reviews

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What Makes Our Plans Different

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Flat-Rate Pricing

One monthly rate covers everything in your plan. No per-incident fees, no surprise invoices.

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No Trap Contracts

Transparent agreements. No long-term lock-ins designed to trap you. Cancel with proper notice.

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15-Min Response

Critical issues get a remote technician within 15 minutes — not hours, not next business day.

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Remote or On-Site

All plans include remote support anywhere. On-site support available throughout Maryland.

Common Questions

Managed IT Service Plans — FAQ

How much do managed IT services cost?

Pricing is customized based on your business size, number of users, and devices. We don't publish per-seat rates because every business is different — a 5-person office has very different needs than a 50-person firm. Contact us for a free consultation and custom quote. Most small businesses start with Business Secure.

Which plan is right for my business?

Most small businesses (5-50 employees) start with Business Secure — it includes 24/7 helpdesk, EDR security, and on-site hours at a price that makes sense for SMBs. Defense contractors and healthcare practices typically need Enterprise Advantage for CMMC/HIPAA compliance. Call us and we'll recommend the right fit in 15 minutes.

Do you serve businesses outside Maryland?

Yes. All helpdesk, monitoring, cybersecurity, and cloud management are available remotely to businesses anywhere in the world. On-site services are available throughout Maryland — Baltimore County, Baltimore City, Howard, Anne Arundel, Harford, Carroll, Prince George's, Montgomery, Frederick, and surrounding counties.

Can I upgrade or downgrade my plan?

Yes. As your business grows or your needs change, we adjust your plan. Many businesses start at Essential Care and upgrade to Business Secure as they grow. We review your plan quarterly to make sure it still fits.

Are there setup or onboarding fees?

We are upfront about all costs during the consultation. Any onboarding work is discussed and agreed upon before we start — no surprise fees after you sign.

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